Shipping & Returns

 

Shipping Domestic

All Australian metropolitan orders will be sent by Australia post, trackable and insured through Australia post for $7.95 estimated delivery within 7 business days. 

You can upgrade your shipping with Express Post, trackable and insured through Australia post for $10.95 estimated delivery within 2 business days. 

 

Shipping Rural Australia

All rural areas of Australia will be sent by Australia post, trackable and insured through Australia post for $7.90 estimated delivery within within 10 business days. 

You can upgrade your shipping with Express Post, trackable and insured through Australia post for $10.95 estimated delivery within 2 business days. 

 

Shipping International

Unfortunately Ochre is not posting internationally at this time. if you have further questions email at ochreceramic@gmail.com

 

Returns & Exchanges

  • Pieces that have been clearly used, damaged or altered will not be accepted for return or exchange.
  • Returns and exchanges will be accepted within 7 days of the delivery confirmation date.
  •  If there is a price difference, the customer will be contacted for payment information.
  • If the customer would like to return or exchange a product, please contact ochreceramic@gmail.com with the understanding that some restrictions apply.
  • Ochre will repair any piece free-of-charge within a 30 day period from purchase if there is an agreement that it is clearly a design or manufacture fault, where the customer is required to contact Ochre with images of the faulty piece. 
  • If the customer believes the item has been damaged during shipping, please let Ochre know within three days, and everything possible will be done to assist. Please include images of the damaged item.
  • Every item posted by Ochre is packaged securely with care, with the intension the customer with receive their beautiful pieces just as the picture shows. 
  • Shipping fees are non-refundable.
  • Once the goods are returned to Ochre in the original and unused condition, a quality check will be made before processing a refund for the goods. Depending on the original payment it may take a few weeks for the customer to see the refund in their account.