Privacy Policy
This Privacy Policy describes how Ochre Ceramics (ABN 78 712 295 211) collects, uses, and manages your personal information when you visit or make a purchase from www.ochreceramics.com, book a workshop, or contact us directly. By using this Site, you agree to the collection and use of your personal information as described in this policy.
What Personal Information We Collect
When you visit the Site, we automatically collect certain technical information about your device, including:
your web browser and version
IP address
time zone and cookie data
pages you visit on our Site and how you interact with them
referring website addresses
When you make a purchase or attempt to make a purchase, or book a workshop, we collect:
your name
billing and shipping address
payment information (processed securely via third-party payment providers)
email address and phone number
When you sign up to our mailing list or contact us directly, we collect your name and email address.
How We Use Your Personal Information
We use your personal information to:
process and fulfil orders, including arranging shipping and providing order confirmations
process workshop bookings and communicate with you about your booking
communicate with you about your order, questions, or enquiry
screen orders for potential risk or fraud
send you marketing communications, where you have opted in or we have a legitimate interest in doing so
improve our website and understand how our customers use it
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at hello@ochreceramics.com.
Third-Party Services We Use
We use a number of trusted third-party services to operate the Site and our business. By using this Site, you agree to these services having access to your information as described below.
Squarespace
This Site is built and hosted on Squarespace. Squarespace may collect and process your data as part of providing their platform. You can read Squarespace’s Privacy Policy at squarespace.com/privacy.
Google Analytics
We use Google Analytics to help us understand how visitors use our Site. Google Analytics collects information such as how often you visit, what pages you view, and what other sites you visited before coming to ours. Google Analytics collects only your IP address on the day you visit, not your name or other identifying information. We do not combine the information collected by Google Analytics with any personally identifiable information.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
Meta (Facebook) Pixel
This Site uses the Meta Pixel (formerly Facebook Pixel), a piece of code that allows us to measure the effectiveness of our advertising and understand how visitors interact with our Site. The Meta Pixel collects data about your behaviour on this Site and may connect it to your Facebook or Instagram account if you are logged in.
Information collected includes pages you visit, products you view, and actions you take on our Site. This information is shared with Meta Platforms, Inc. and may be used to serve you relevant advertising on Facebook and Instagram.
You can manage your Meta advertising preferences at facebook.com/settings/?tab=ads, or opt out of personalised advertising at youronlinechoices.com. For more information, visit Meta’s Privacy Policy at facebook.com/privacy/policy.
Claude AI (Anthropic)
We use Claude, an AI assistant developed by Anthropic, PBC, to assist with aspects of our business operations including customer communications, content drafting, and internal workflows. When we use Claude in connection with customer interactions or data, that information is processed by Anthropic. Anthropic does not use your personal information to train its models.
You can read Anthropic’s Privacy Policy at anthropic.com/privacy.
Payment Processing
Payments made through this Site are processed by third-party payment providers (including Stripe and/or PayPal). We do not store your full credit card details on our servers. These providers have their own privacy policies governing how they handle your payment information.
Workshop Booking Platforms
For workshop bookings, we may use third-party booking tools. Any personal information provided during the booking process will be handled in accordance with this policy and the relevant platform’s own privacy policy.
Cookies
Our Site uses cookies — small data files placed on your device — to improve your experience and help us understand how people use our Site. Cookies may be placed by us or by third-party services we use, including Google Analytics and the Meta Pixel.
You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our Site. For more detail on the cookies used by Squarespace, visit the Squarespace cookies page.
Sharing Your Personal Information
We share your personal information with third parties only as necessary to operate our business and as described in this policy. We do not sell your personal information.
We may share your information with:
Squarespace (website platform and analytics)
Google (analytics)
Meta Platforms, Inc. (Meta Pixel advertising data)
Anthropic, PBC (Claude AI, for business operations)
Payment processors (Stripe, PayPal)
Shipping and fulfilment providers
We may also disclose your personal information if required to do so by law, or if we believe that such action is necessary to comply with a legal obligation or protect the rights and safety of Ochre Ceramics or others.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order information is retained in accordance with our accounting and legal obligations. You may request deletion of your personal information at any time by contacting us (see Section 9 below).
Your Rights Under Australian Privacy Law
Ochre Ceramics is committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
You have the right to:
access the personal information we hold about you
request correction of inaccurate or out-of-date information
request that we delete your personal information (subject to any legal obligations we have to retain it)
withdraw your consent to marketing communications at any time
make a complaint if you believe we have breached your privacy
To exercise any of these rights, please contact us at hello@ochreceramics.com. We will respond to your request within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Copyright and Intellectual Property
Website Content
All content on this Site — including text, photography, product images, workshop images, graphics, illustrations, and design — is the original work of Lauren Siemonsma and is owned by Ochre Ceramics unless otherwise stated. All rights are reserved.
Photography and Images
All photographs displayed on this Site are owned by Ochre Ceramics or have been licensed to Ochre Ceramics for use. You may not copy, reproduce, distribute, publish, display, or use any image from this Site without the prior written permission of Ochre Ceramics.
Unauthorised use of our images — including for commercial purposes, on social media, or in any other publication — is a breach of copyright and may result in legal action. If you would like to share or use one of our images, please reach out to us at hello@ochreceramics.com to request permission.
Ceramics and Jewellery Designs
All ceramic and jewellery designs made by Lauren Siemonsma are original works protected under Australian copyright law. You may not reproduce, replicate, or manufacture designs based on Ochre Ceramics pieces without prior written consent.
Customer-Submitted Photos
If you share a photo of your Ochre piece on social media and tag us, you grant Ochre Ceramics a non-exclusive, royalty-free licence to reshare that photo on our website, social media channels, or in marketing materials, with credit to you. We will always seek to credit the original photographer. If you would like us to remove a photo you have shared, please let us know.
Contact Us
For any questions about this Privacy Policy, to access or correct your personal information, or to make a privacy complaint, please contact:
Lauren Siemonsma
Ochre Ceramics
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our Site after any changes constitutes your acceptance of the updated policy.